Ariglad

Knowledge base maintenance on auto-pilot

Y CombinatorWinter 2023ActiveB2BOperationsAI-Enhanced LearningB2BCustomer SuccessCustomer Service

What they do

Problem

Keeping customer support knowledge bases accurate and up to date is time-consuming and often falls behind product changes and support conversations.

Solution

An AI platform that integrates with support channels and release notes to automatically suggest, update, deduplicate, and merge knowledge base articles.

Who it's for

Support and documentation teams at companies that maintain customer-facing knowledge bases.

Founders

Sophie Wyne

Founder

Worked in a few different industries before falling for tech (such as the US Department of State, Big Pharma, etc.) and worked as a CSM in cybersecurity, primarily with Fortune 1000 CIOs.

LinkedIn · X

Ali Avci

Founder

Computer Systems Engineer specializing in Computer Vision then went onto Mobile, Web, and enterprise applications. Developed award-winning biometric camera scanning app, then progressed to HR and healthcare software. Founded Ariglad with minimal funding, implementing enterprise-level security and privacy measures. Successfully scaled the company to $150K Annual Recurring Revenue.