ScopeAI

Automatically extract valuable insights from customer service…

Y CombinatorWinter 2017AcquiredB2BOperationsArtificial IntelligenceNLP

What they do

Problem

Customer support conversations contain valuable user insights that are difficult and time-consuming to extract and share with product and operations teams.

Solution

ScopeAI uses NLP to automatically tag, analyze, and surface trends and insights from customer service conversations by integrating with tools like Zendesk and Intercom.

Who it's for

Product, operations, and support teams at companies that handle customer support via platforms like Zendesk, Intercom, or Salesforce Desk.