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Intryc

Intryc uses AI to automate quality assurance for customer support

Y CombinatorSummer 2024ActiveB2BOperationsCustomer SuccessAnalyticsCustomer SupportOperations

What they do

Problem

Enterprises can only manually review a small fraction of customer support interactions, making agent performance and compliance evaluation slow, costly, and unscalable.

Solution

Intryc provides AI that automatically evaluates 100% of customer support interactions in real time for quality assurance and compliance.

Who it's for

Consumer-focused enterprises with large customer support teams and high volumes of support tickets.

Founders

Alex Marantelos
Co-founder & CEO

Co-founder and CEO of Intryc. Previously led Customer Success in Northern Europe for Confluent, overseeing $40M+ in ARR across strategic customers. Worked closely with Confluent's executive team to define everything that touches landing, onboarding, expanding, and renewing customers. Before that, first Enterprise Customer Success Manager in EMEA for Navan (fka TripActions) establishing the EMEA first team and presence.

Dimitrios Ilias
Founder

Co-founder and CTO at Intryc. Built the first core banking platform at Revolut; contributed to NLU projects at Alexa/Amazon and AR projects at Meta/Instagram.

George Pastakas
Founder

Co-founder and CPO of Intryc. Previously, #1 employee at Pledge (data science and engineering), led fraud detection at Revolut (ML models, algorithms and operations).

Open roles 5

Fullstack Software Engineer
San Francisco, CA, US · Full-time · $160K - $250K · 0.30% - 0.50%
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Senior Product Designer
San Francisco, CA, US · Full-time · $170K - $200K · 0.20% - 0.40%
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Head of Marketing
San Francisco, CA, US · Full-time · $150K - $180K · 0.30% - 0.70%
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Social Media Manager
San Francisco, CA, US · Full-time · $70K - $100K
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Senior Fullstack Software Engineer
San Francisco, CA, US · Full-time · $200K - $300K · 0.50% - 1.00%
Apply ↗

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