Pylon
The only customer support platform built for B2B.
Y CombinatorWinter 2023ActiveB2BOperationsB2BCustomer SuccessCustomer SupportAI
What they do
Problem
B2B companies struggle to track and manage customer support issues across multiple communication channels like Slack, Teams, email, and in-app chat.
Solution
Pylon provides a customer support platform that centralizes and manages B2B support conversations and tickets across channels including Slack Connect, Microsoft Teams, email, chat, and forms.
Who it's for
B2B companies, especially fast-growing startups, that handle customer support across shared channels like Slack and Teams.
Founders
Advith Chelikani
Founder
usepylon.com
Marty Kausas
Founder
Co-Founder & CEO of Pylon. Started coding in middle school by making websites, fell in love with software through high school robotics, and fell in love with building products through hackathons in college.
Robert Eng
Founder
Open roles 27
Senior Software Engineer
Product Designer
Customer Success Manager
Software Engineer
Sales Development Representative
Content Marketer
Product Support Engineer
SDR Manager
Product Manager (Multiple Openings)
Account Executive
GTM Engineer
Software Engineer (AI Agents)
Software Engineer (AI Infra)
Founding Enterprise Account Executive
Software Engineer, Security
Sales Operations Manager
Head of Finance
Sales Manager
Customer Success Operations
Performance Marketer (LinkedIn)
Founding GTM Recruiter
Software Engineer, Security
Sales Operations Manager
Head of Finance
Customer Success Operations
Visual Product Designer
Performance Marketer (LinkedIn)
Company timeline
- Founded2022
- YC batchWinter 2023
- StatusActive
- Team size90 people
- LocationSan Francisco, CA, USA
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