Letterbook
AI-native customer support platform
Y CombinatorSummer 2023ActiveConsumerArtificial IntelligenceCustomer ServiceCustomer Support
What they do
Problem
Companies struggle to efficiently manage and resolve high volumes of customer support requests across multiple channels.
Solution
An AI-native customer support platform that centralizes tickets and uses AI to triage requests, draft replies, and build a knowledge base.
Who it's for
Customer support teams at companies that handle support via email, in-app feedback, and website forms.
Founders
Dawson Chen
Founder
CEO at Letterbook, Yale dropout
Ethan Hou
Founder
Founder
Company timeline
- Founded2023
- YC batchSummer 2023
- StatusActive
- Team size2 people
- LocationSan Francisco, CA, USA
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