Unthread
Agentic service management in Slack
Y CombinatorSummer 2022ActiveB2BProductivitySaaSB2BCustomer SupportAI
What they do
Problem
Companies struggle to manage and resolve internal and customer support requests efficiently within Slack without a streamlined ticketing workflow.
Solution
An AI-powered helpdesk built natively in Slack that automatically creates and resolves support tickets directly from Slack channels.
Who it's for
IT, HR, and customer experience teams at large enterprises that handle high volumes of support requests in Slack.
Founders
Tom Bachant
Founder
Founder at Unthread. Previously founder of Dashride (acquired by Cruise in 2018).
Jake McCloskey
Founder
Open roles 2
Company timeline
- Founded2021
- YC batchSummer 2022
- StatusActive
- Team size7 people
- LocationNew York, NY, USA
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