Telemetron

Support and Operations Platform for Hardware Companies

Y CombinatorFall 2025ActiveB2B

What they do

Problem

Hardware companies struggle with fragmented support workflows and slow issue resolution due to disconnected ticketing, diagnostics, orders, and documentation.

Solution

Telemetron provides an AI-powered support and operations platform that unifies ticketing, device diagnostics, order tracking, and product documentation with AI agents that connect to devices and backend systems.

Who it's for

Hardware product companies and their support/operations teams across medical devices, consumer electronics, industrial hardware, and robotics.

Founders

Shivani Patel

Founder

Co-founder & CEO at Telemetron. Previously built all the AI support software for Starlink at SpaceX including an AI troubleshooting system to root-cause every customer support inquiry using Starlink device data. Led the development of the Starlink app/web chatbots and an AI copilot for customer support agents. Also built fully secure/on-prem coding agents for SpaceX engineers.

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