Forethought

Forethought modernizes customer support using advanced generative AI trained on unique data. It instantly resolves issue...

South Park Commons2018AcquiredB2B

What they do

Problem

Customer support teams struggle to resolve issues quickly and consistently while managing high ticket volumes and changing customer needs.

Solution

Forethought provides generative AI software trained on a company’s support data to automate issue resolution, predict ticket trends, and assist agents with real-time insights.

Who it's for

Customer support organizations at businesses that handle support tickets, especially mid-market and enterprise teams.

Founders

Deon Nicholas

Deon is the Founder and Executive Chairman of Forethought, the leading generative AI platform for customer support automation. Previously served as CEO, scaling the company over seven years. An early engineer at Pure Storage and Dropbox, he brings deep technical expertise to building AI-first enterprise products.

Sami Ghoche