Pollen

AI agents that automate customer success

Y CombinatorWinter 2026ActiveB2BOperations

What they do

Problem

Customer success teams struggle to proactively identify churn risk and upsell opportunities across accounts using fragmented data.

Solution

Pollen provides AI agents that connect to customer communications, support, product usage, and CRM data to detect retention signals and recommend or take next actions.

Who it's for

B2B companies with customer success teams managing many customer accounts.

Founders

Noah Yin

Founder

CEO @ Pollen | CS grad @ UC Berkeley | Integrated ML in Amazon Maps app used by 100k+ Prime drivers | Published 6 apps with cofounders | Conducted ML research on COVID-19 classification at Columbia.

Aldrin Ong

Founder

Engineering @ Pollen. Berkeley CS '25. Aldrin worked at AWS as a SWE twice, where he implemented AI context retrieval pipelines and search indices, serving 3M users. Started building iOS and android apps at 15 and published 3 apps on the App Store.