Observe.AI

Contact center AI platform.

Y CombinatorWinter 2018ActiveB2BSalesSaaSCustomer ServiceAI

What they do

Problem

Contact centers lack complete visibility and efficient quality assurance to improve customer experience and agent performance across all customer interactions.

Solution

An AI-powered contact center platform that transcribes and analyzes 100% of calls using speech recognition and NLP to automate QA, provide agent assistance, and enable coaching insights.

Who it's for

Customer support and contact center teams at mid-market to enterprise brands seeking to analyze calls and improve agent performance.