MosaicVoice

We make it simple for call centers to automate quality assurance.

Y CombinatorWinter 2022ActiveB2BOperationsArtificial IntelligenceCall Center

What they do

Problem

Call centers struggle to consistently monitor customer calls for quality and compliance issues in real time.

Solution

Software that listens to customer conversations in real time and detects and alerts agents and managers to compliance violations as they occur.

Who it's for

Call centers and their QA teams, agents, and managers who need automated quality assurance and compliance monitoring.

Founders

Julian McCarty

Founder

I've spent my career at the intersection of analytics and the call center. After studying math at Berkeley, I spent 4 years as a consultant, advising some of the world's largest call centers on operational optimization. After business school at Stanford, I spent 7 years as an Investment Banker covering the call center software landscape. Now, as CEO and Co-founder of MosaicVoice, my team and I are working to empower call centers and their employees with the use of Conversational Intelligence.