FirstSupport.ai

AI Assistant for Customer Support

Y CombinatorWinter 2021ActiveB2BOperationsArtificial IntelligenceSaaSB2BCustomer Support

What they do

Problem

Customer support teams struggle to respond quickly and consistently across languages while finding the right information and summarizing tickets efficiently.

Solution

An AI-powered support assistant integrated with Zendesk that helps agents draft replies, translate, retrieve knowledge base answers, summarize tickets, and generate reports.

Who it's for

Customer support teams at businesses using Zendesk who want to improve agent productivity and response quality.

Founders

Terry Djony

Founder

I'm Terry. > grew up in a small city (Lampung) in Indonesia > at age 13, taught myself software engineering by reading books and building CMS > got into top tech university in Indonesia > built my first company, a chatbot development agency, during third year of college > chose to drop out of uni & focus on tech startup full-time since 2021