Abbot

Your Customer Success Co-Pilot

Y CombinatorSummer 2021InactiveB2BSalesDeveloper ToolsSaaSCustomer Success

What they do

Problem

Customer-facing teams struggle to manage and respond promptly to customer conversations in Slack while keeping track of context, topics, and follow-ups.

Solution

Abbot is a Slack-based customer success co-pilot that summarizes conversations, tags topics, provides responsiveness insights, suggests next steps, and automates workflows via triggerable skills.

Who it's for

Customer-facing teams such as customer success and support teams that communicate with customers in Slack.

Founders

Paul Nakata

Founder

Engineer turned Salesperson: Sales and Product at GitHub, Sales at Replicated, Customer Development at Instabase, Co-founder / CEO at Abbot

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Phil Haack

Founder

Phil Haack is a co-founder and CTO of A Serious Business, Inc. building serious products for serious people. Very serious. We are the creators of Abbot, a friendly ChatOps platform that makes it easy to automate tasks from chat. Prior to A Serious Business, Inc., Phil was an Engineering director at GitHub and a Senior Program Manager at Microsoft.

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