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Yuma AI

The AI Support Agent for Ecommerce

Y CombinatorWinter 2023ActiveB2BOperationsArtificial IntelligenceCustomer SupportAIConversational AI

What they do

Problem

High-volume ecommerce brands struggle to handle customer support efficiently and cost-effectively.

Solution

Yuma AI provides an AI support agent orchestration platform that integrates with helpdesk tools to autonomously resolve customer service tickets for Shopify merchants.

Who it's for

Large Shopify brands and ecommerce merchants (often $10M+ revenue) using helpdesk platforms like Zendesk, Kustomer, or Gorgias.

Founders

Guillaume Luccisano
Founder

Currently Founder @ Yuma (W23) - Previously Co-Founder at Triplebyte (S15) & Socialcam (W12) - Seed Investor in 60+ companies.

LinkedIn · X

Open roles 5

AI Solution Engineer - Full-stack / Rails Engineer (Barcelona)
Barcelona, CT, ES / Barcelona, Catalonia, ES · Full-time · €30K - €50K EUR · 0.01% - 0.04%
Apply ↗
Mid-Market Sales Development Representative UK/Nordics 🇬🇧(Barcelona)
Barcelona office / Remote (US) · Full-time · €25K - €35K EUR
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Mid-Market Sales Development Representative - Boston
Boston, MA, US / Remote (US) · Full-time · $75K - $90K
Apply ↗
Senior DevOps / Infrastructure & AI LLM Systems Engineer (Hybrid/Barcelona)
Barcelona, CT, ES / Barcelona, Catalonia, ES / Remote (ES; FR; GB; PL; DE; PT; IT; NL; BE; AU; IL; DK; EE) · Full-time · $70K - $95K · 0.03% - 0.10%
Apply ↗
AI Product Focus - Senior Full Stack / Rails Engineer (Boston)
Boston, MA, US · Full-time · $1 - $150K · 0.05% - 0.30%
Apply ↗

Company timeline

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