Userlens
AI CSM that never misses churn and upsells.
Y CombinatorSpring 2026ActiveB2BProductivitySaaSCustomer SuccessEnterprise SoftwareAI Assistant
What they do
Problem
B2B SaaS teams detect customer churn and miss upsell opportunities too late because early disengagement and adoption signals are hard to spot across accounts.
Solution
Userlens is an AI customer success manager that monitors product usage, adoption, engagement, sentiment, and support signals to predict churn/expansion and generate ready-to-send playbooks and decks.
Who it's for
Customer success teams at B2B software companies that manage renewals, retention, and expansion.
Founders
Ankur Dahama
Founder
Co-founder & Engineer @ Userlens. Before that, founded Wudpecker and grew to 20k+ teams. Worked on engine simulation at Mercedes-AMG and system software for a nuclear reactor.
Hai Ta
Founder
Co-founder at Userlens - Guaranteed churn prediction
Company timeline
- Founded2025
- YC batchSpring 2026
- StatusActive
- Team size4 people
- LocationHelsinki, Finland
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