Thematic
Customer intelligence for Enterprise CX teams. The grounded…
What they do
Enterprise CX teams struggle to reliably analyze and act on customer feedback data and safely power AI with trustworthy, traceable insights.
Thematic provides a customer intelligence platform that delivers grounded, traceable customer feedback analytics and reporting for CX decision-making and AI agents.
Enterprise customer experience teams at large companies use it to measure and improve customer satisfaction and outcomes.
Founders
Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights solution. Thematic helps companies improve customer and product experience through insights from customer feedback. Their customers include LinkedIn, DoorDash, LinkedIn and Vodafone. Alyona holds a PhD in Natural Language Processing (NLP). Her academic publications have been cited by more than 2500 researchers. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences.
Company timeline
- Founded2017
- YC batchSummer 2017
- StatusActive
- Team size20 people
- LocationAuckland, Auckland, New Zealand; Remote
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