Solidroad

AI agents for CX teams, starting with training and QA.

Y CombinatorWinter 2025ActiveB2B

What they do

Problem

Customer support organizations struggle with slow, inconsistent onboarding and quality assurance of human reps, leading to lower performance and customer satisfaction.

Solution

Solidroad provides AI agents that simulate customer interactions to train support reps and automatically evaluate their performance in live customer channels for QA.

Who it's for

Customer experience teams at large contact centers/BPOs and enterprise companies running customer support operations.

Founders

Mark Hughes

Founder

Co-founder and CEO of Solidroad (W25). Before Solidroad, I founded Gradguide, a coaching and mentorship network for recent grads, where I raised €2M, grew the team to 20, and exited in late 2022. Earlier in my career, I led Sales, Support, and Customer Success for EMEA at Chargify (now Maxio) and worked as an early sales rep at Intercom. I studied Business at Trinity College Dublin and spent a year at HEC Paris.

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Patrick Finlay

Founder

Co-founder and CTO of Solidroad (W25) and a second-time founder. Previously co-founded Monaru (S2019), where we helped individual creators earn $100k+ each by selling live classes online. Before that, I was as a product engineer at Intercom. I hold a BAI in Computer Engineering from Trinity College Dublin; my research focus was on dispute resolution mechanisms for Ethereum smart contracts.

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