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Response

Turn customer emails into ERP-ready orders.

Y CombinatorSummer 2020ActiveB2BSupply Chain and LogisticsMarketplaceB2BSupply Chain

What they do

Problem

B2B companies must manually convert unstructured customer emails, PDFs, texts, and calls into accurate ERP orders, creating delays and scaling constraints.

Solution

Response automates extraction and structuring of customer order intent from messages into ERP-ready draft orders for review and approval.

Who it's for

B2B operators and order processing teams at companies that receive customer orders via email and other unstructured channels.

Founders

Keivan Shahida
Founder

Endurance athlete (marathons, murphs, etc.) and co-founder & CEO @ Response.

Kais Baillargeon
Founder

Kais is a co-founder at Response. He was raised in London and studied OR at Cornell. Before Response, he worked in operations in the Middle East - from logistics at Aramex to industrial gases at Gulf Cryo. He loves piano, tennis, and visiting art museums in his spare time.

Company timeline

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