Prox
AI technical support for complex physical products
Y CombinatorFall 2025ActiveB2BRetailArtificial IntelligenceCustomer SuccessE-commerceCustomer Support
What they do
Problem
Companies selling complex physical products struggle to provide timely, expert technical support because it requires scarce, highly trained domain specialists.
Solution
An AI-powered technical support system that helps diagnose and resolve issues for complex physical products like industrial equipment and EV chargers.
Who it's for
Manufacturers and enterprises that sell and service complex physical products and equipment.
Founders
Dima Yanovsky
Founder
mit '25
Gregory Makodzeba
Founder
> founded Rektoff (built security systems protecting >$100B; clients: Solana) > led DevRel at Runtime Verification (among clients: NASA, Boeing) > grew up in a family distribution business > studied aviation management and computer science
Open roles 5
Company timeline
- Founded2025
- YC batchFall 2025
- StatusActive
- Team size7 people
- LocationSan Francisco, CA, USA
Similar startups
Kairos
Specialized AI for Critical Industries
Overview
Reshaping industrial quality with AI, hardware, and software
Paragon
The AI Growth Engine for Industrials
numericcal, inc.
Distributed AI for Industrial Process Monitoring and Optimization.
Palifer
Predictive maintenance models for trains and heavy industry
Tractian
Physical AI for asset-heavy industries