Handled

Automating post-order operations for e-commerce brands and 3PLs

Y CombinatorSummer 2024ActiveB2BRetailArtificial IntelligenceB2BWorkflow AutomationLogistics

What they do

Problem

E-commerce brands and 3PLs rely on manual, fragmented post-order workflows (shipment tracking, exceptions, returns, invoice adjustments, support requests) that scale linearly with order volume.

Solution

Handled is an operations automation platform that unifies post-order data across commerce, warehouse, carrier, and support systems to automate and provide real-time visibility into orders, shipments, returns, and inventory.

Who it's for

E-commerce brands and third-party logistics providers (3PLs) running order fulfillment operations.

Founders

Audrey Djiya

Co-Founder/CEO

Audrey Djiya is the Co-Founder & CEO of Handled. Before Zimi, Audrey led projects across ops, international expansion, and GTM for e-commerce businesses like Peloton and launched fintech products to enable commerce at start-ups like Duplo (YC W23). Audrey earned her MBA from Stanford University and BA from Dartmouth College.

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