Zappos

Zappos is an online shoe, handbag, clothing and accessory retailer driven by exceptional customer service. The company c...

Sequoia

What they do

Problem

Online shoppers need a reliable way to buy shoes and apparel with confidence and hassle-free returns supported by great service.

Solution

Zappos is an e-commerce retailer for shoes, handbags, clothing, and accessories offering exceptional customer service and free return shipping.

Who it's for

Consumers shopping online for footwear, apparel, and accessories.

Tony Hsieh

Nick Swinmurn